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Service Management Principles for Hospitality and Tourism Jay Kandampully Second edition
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Service Management Principles for Hospitality and Tourism
Jay Kandampully
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
327 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2015年2月25日 |
| ISBN13 | 9781465269607 |
| 出版社 | Kendall/Hunt Publishing Co ,U.S. |
| ページ数 | 277 |
| 寸法 | 234 × 192 × 23 mm · 612 g |
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