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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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¥ 16.529
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発送予定日 年10月21日 - 年11月2日
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他の形態でも入手可能：
Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 1994年9月30日 |
| ISBN13 | 9780412589201 |
| 出版社 | Chapman and Hall |
| ページ数 | 192 |
| 寸法 | 156 × 234 × 12 mm · 421 g |
| 言語 | 英語 |
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