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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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発送予定日 年10月13日 - 年10月23日
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他の形態でも入手可能：
Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 1996年2月29日 |
| ISBN13 | 9780412786303 |
| 出版社 | Chapman and Hall |
| ページ数 | 192 |
| 寸法 | 323 × 158 × 19 mm · 303 g |
| 言語 | 英語 |
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