John Graham

Outsourcing John Graham

OutsourcingThe Practical Service Manager Guide to IT Outsourcing

A no-nonsense guide to outsourcing IT services.

With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects. In-house to onshore, onshore to offshore and offshore to offshore. In this guide to IT Outsourcing The Practical Service Manager sets out a detailed 6-phase approach covering the full outsourcing lifecycle from inception to exit.

Packed full of real world experiences - with 23 figures and 36 tables - prepare for a deepdive.

No flannel, no history of outsourcing and no fluff.

The Practical Service manager gets the job done.