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Assessing Service Quality: Satisfying the expectations of library customers Peter Hernon 第3 版
Assessing Service Quality: Satisfying the expectations of library customers
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2015年5月31日 |
| ISBN13 | 9781783300594 |
| 出版社 | Facet Publishing |
| ページ数 | 232 |
| 寸法 | 280 × 218 × 15 mm · 610 g |
| 言語 | 英語 |
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