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Service Operations Management Jonah C. Pardillo
Service Operations Management
Jonah C. Pardillo
Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes and networking and technology. Also discussed is performance management, strategic changes and their management, and innovations and their relationship to service development.
290 pages
| メディア | 書籍 Book |
| リリース済み | 2019年11月1日 |
| ISBN13 | 9781774072899 |
| 出版社 | Arcler Education Inc |
| ページ数 | 225 |
| 寸法 | 155 × 229 × 11 mm · 342 g |
