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Human Sigma: Managing the Employee-Customer Encounter John H. Fleming
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Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
216 pages
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 2007年10月28日 |
| ISBN13 | 9781595620163 |
| 出版社 | Gallup Press |
| ページ数 | 320 |
| 寸法 | 162 × 237 × 29 mm · 652 g |
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