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Service Leadership: The Quest for Competitive Advantage Svafa Gronfeldt
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発送予定日 年10月2日 - 年10月14日
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Service Leadership: The Quest for Competitive Advantage
Svafa Gronfeldt
Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
336 pages, Illustrations
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2005年12月13日 |
| ISBN13 | 9781412913751 |
| 出版社 | SAGE Publications Inc |
| ページ数 | 336 |
| 寸法 | 253 × 177 × 19 mm · 596 g |
| 言語 | 英語 |
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