Lynn E. Miller

Managing Human Service Organizations Lynn E. Miller

Publisher Marketing: This volume grew out of a series of highly respected management training programs for executive directors of nonprofit corporations. The contributing authors have participated in training and consulting activities under the sponsorship of La Salle University's Nonprofit Management Development Center and thus provide a unique source of field-tested advice and management information for executive directors and other top level managers of human service organizations. Unlike books which suggest that all organizations should be run in basically the same way, Miller and her colleagues have provided conceptual frameworks to help managers think broadly about different aspects of managing their particular organizations, as well as specific suggestions, tools, and techniques drawn from these frameworks. The volume is divided into four sections that correspond to different areas of management function. Beginning with general management, the contributors discuss such issues as strategic planning, organizational structure, effective leadership, and the nonprofit board of directors. The following section focuses on fiscal management and administration and includes chapters on a framework of accounting for human service agencies, the development of a financial reporting system, and the use of accounting data as a management tool. Turning to operational functions, the contributors look at marketing perspectives for community service agencies, operations planning and control, management information systems, and evaluating program outcomes. The book concludes with examinations of effective communication within the organization and managing volunteers. The text is accompanied by numerous explanatory exhibits and figures. Contributor Bio:  Unknown As a pediatrician, writer, wife, and mother, Perri Klass has demonstrated how medicine is integral to the health of families and communities, and how doctors themselves struggle to balance the conflicting needs of profession, self, and family. As medical director of Reach Out and Read, she encourages other pediatricians to foster pre-reading skills in their young patients. While earning her M. D. at Harvard, Klass contributed articles to "Mademoiselle" and "The New York Times" as well as to scientific and medical journals. She also wrote her first book, "A Not Entirely Benign Procedure "(1987), which chronicles her introduction to medicine and motherhood. In the following years she has continued to publish books, essays, award-winning short stories, a novel, and numerous articles, ranging from professional papers to popular journalism and travel pieces. Contributor Bio:  Miller, Lynn E LYNN E. MILLER is Associate Professor of Management at La Salle University and has been an active participant in programs sponsored by the university's Nonprofit Management Development Center.