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Telephone Skills - Management Shapers Patrick Forsyth New edition
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Telephone Skills - Management Shapers
Patrick Forsyth
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
96 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2000年3月1日 |
| ISBN13 | 9780852928653 |
| 出版社 | Chartered Institute of Personnel & Devel |
| ページ数 | 96 |
| 寸法 | 127 × 195 × 9 mm · 110 g |
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