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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson 2 Revised edition
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
224 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2010年10月6日 |
| ISBN13 | 9780814416419 |
| 出版社 | HarperCollins Focus |
| ページ数 | 224 |
| 寸法 | 187 × 230 × 16 mm · 498 g |
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