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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery Sarah Cook
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¥ 10.379
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発送予定日 年11月27日 - 年12月9日
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah Cook
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
208 pages, illustrations
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2012年5月3日 |
| ISBN13 | 9780749465308 |
| 出版社 | Kogan Page Ltd |
| ページ数 | 208 |
| 寸法 | 154 × 233 × 12 mm · 334 g |
| 言語 | 英語 |
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