Wirtz, Jochen (NUS, Singapore)のリリース

Cover for Wirtz, Jochen (NUS, Singapore) · Building a World Class Service Organization (Assessment Tool) - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Building a World Class Service O...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Service Quality and Productivity Management - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Service Quality and Productivity...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Designing Complaint Handling and Service Recovery Strategies - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Designing Complaint Handling and...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Managing Customer Relationships and Building Loyalty - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Managing Customer Relationships ...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Managing People for Service Advantage - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Managing People for Service Adva...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Crafting the Service Environment - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Crafting the Service Environment...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Balancing Capacity and Demand in Service Operations - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Balancing Capacity and Demand in...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Designing Customer Service Processes - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Designing Customer Service Proce...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Service Marketing Communications - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Service Marketing Communications...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Pricing Services and Revenue Management - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Pricing Services and Revenue Man...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Developing Service Products and Brands - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Developing Service Products and ...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Positioning Services in Competitive Markets - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Positioning Services in Competit...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Understanding Service Consumers - Winning in Service Markets Series (Paperback Book) (2017)
Paperback Book
Understanding Service Consumers ...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Winning in Service Markets: Success Through People, Technology and Strategy (Hardcover Book) (2016)
Hardcover Book
Winning in Service Markets: Succ...
Wirtz, Jochen (NUS, Singapore)
Cover for Wirtz, Jochen (NUS, Singapore) · Winning in Service Markets: Success Through People, Technology and Strategy (Paperback Book) (2016)
Paperback Book
Winning in Service Markets: Succ...
Wirtz, Jochen (NUS, Singapore)