Faye Saxon Horton

Customer Service = Customer Sales Faye Saxon Horton

Is there a difference between customer service and customer sales? The customer isn't always right. However, the customer is the customer. Ian Moyse says "We are 'never' going back to the old world and now is the time for every member of your team, not only those in a sales role, to appreciate that we all influence a customer's experience of service. In this book you will learn some basics that you may or may not use currently. These basic steps of Customer Service will help you to hone your Customer Service skills and create more Customer Sales.