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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science Softcover reprint of the original 1st ed. 2014 edition
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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
412 pages, 33 black & white illustrations, 38 colour illustrations, biography
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2016年9月10日 |
| ISBN13 | 9783662512012 |
| 出版社 | Springer-Verlag Berlin and Heidelberg Gm |
| ページ数 | 394 |
| 寸法 | 155 × 235 × 22 mm · 576 g |
| 言語 | ドイツ語 |
| 編集者 | Cabanda, Emilyn |
| 編集者 | Emrouznejad, Ali |