Gulalai Khan

Retailing Attitudes: a Pakistani Perspective Gulalai Khan

Shopping value holds a key determinant of customer value in retail marketing. The academic literature has identified two dimensions of shopping value; hedonic value and utilitarian value. Hedonic value is derived from the shopping experience; it?s the emotional or psychological worth of the experience. In contrast, Utilitarian value refers to the consumer?s evaluation of whether the entire shopping experience was successful in terms of satisfying the need that motivated the shopping trip. The purpose of this book remains to determine & identify the attributes, which define the Utilitarian Value and Hedonic Value as important factors in developing consumer attitude towards purchase intention for FMCG?S at retail markets in Pakistan.