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Customer Service and Beyond Dawn Mushill
Customer Service and Beyond
Dawn Mushill
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2008年9月1日 |
| ISBN13 | 9781934509227 |
| 出版社 | Thomas Noble Books |
| ページ数 | 296 |
| 寸法 | 150 × 17 × 225 mm · 435 g |
| 言語 | 英語 |
