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Boomerang! Nick Drake-knight
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¥ 5.524
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発送予定日 年9月2日 - 年9月18日
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Boomerang!
Nick Drake-knight
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2007年10月10日 |
| ISBN13 | 9781905665518 |
| 出版社 | Pollinger in Print |
| ページ数 | 260 |
| 寸法 | 150 × 220 × 10 mm · 303 g |
| 言語 | 英語 |
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