Luis Enrique Diaz

Quality for Starters Luis Enrique Diaz

Quality is relevant for everyone, especially for workers, professionals, and customers. The Quality of an organization represents its ability to deliver goods and services that fulfill customers' expectations. This book attempts to help whoever decide to start taking action in the quality field, providing three elements: - Basic concepts to understanding the quality goals.- Easy tools to start taking action.- References about the frameworks that refine the quality of an organization