Scout Cloud Lee

The Cost of Love Scout Cloud Lee

It is said that Jesus of Nazareth predicted his death three times. On the third of these, he and his twelve disciples were headed to Jerusalem. Jesus took his disciples aside and told them again that he would be condemned to death, mocked, flogged, crucified, and lifted up in spirit to life again. The mother of Zebedee'ssons came to Jesus during this time and kneeling down in front of him, asked Jesus for aspecial favor. She asked that her two sons be allowed to sit on either side of Him in thekingdom He sought to establish. Jesus then asked the two sons if they could endure what He was to endure. He further let them know that it was not His place to name those who would sit with Him. His Father would make those decisions and His Father was not like the Gentiles who exercise authority over people. His Father expected that those who would be greatwould be the very ones that would become servants of people. They would, in fact, beslaves if they wished to be first in line. They would put serving others over beingserved and give their lives for the people. This story is fundamental to the current shiftin customer service in the world today. We are now living the The Shift of the Ages. During the industrial revolution we came to value technology and machines. We listed our assets as real estate and tangible machines and our expenses as our people. We now know that technology and machines are our expenses and our true assets are people. The knowledge, skills, and interpersonal relationships of our people are our passport to success. Teamwork and personalsatisfaction of all employees is paramount to financial, emotional, and social success. This shift from valuing machines to valuing people is at the very root of the Shift of The Ages. This book returns the "L" word to customer Service. That's right! LOVE!