Dawn Wivell

Information Technology and Other Technologies for Small and Medium-Sized Businesses Dawn Wivell

In this book, you will discover how the right technology can help your small or medium-sized business operate more efficiently in every area - operations, sales and marketing, customer service, and more. You'll learn how to use technology to increase productivity, efficiency, and revenue and decrease expenses. Based on real-world solutions and written in plain English (non-technical), this book was written for business owners and managers. You will learn about the following topics: - What hardware and software your business needs and how to purchase it - How to maintain your computer network - How to protect your network from various threats - How to protect your business with backup and disaster recovery planning - Productivity applications including email, office suite, collaboration, time-tracking, project management, etc. - Business applications, such as ERP, CRM, customer service, and more - Technology for sales and marketing, including email marketing, blogs, Pay-per-click, etc. - Website and Search Engine Optimization (SEO) - How to use social media - Facebook, Twitter, LinkedIn, Google+, Instagram, and all the major platforms - Cloud computing and how it can help your business - Mobile device management - The advantages of using Internet Telephony (VOIP) instead of a traditional telephone service - And so much more...