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This is Service Design Doing: Applying Service Design Thinking in the Real World Marc Stickdorn
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This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
500 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2018年1月19日 |
| ISBN13 | 9781491927182 |
| 出版社 | O'Reilly Media |
| ページ数 | 500 |
| 寸法 | 233 × 187 × 25 mm · 854 g |
| 言語 | 英語 |
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