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Customers at Work: New Perspectives on Interactive Service Work
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¥ 19.988
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発送予定日 年8月7日 - 年8月25日
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Customers at Work: New Perspectives on Interactive Service Work
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
272 pages, 2 black & white tables, 2 figures
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 2013年7月25日 |
| ISBN13 | 9781137293244 |
| 出版社 | Palgrave Macmillan |
| ページ数 | 257 |
| 寸法 | 153 × 223 × 20 mm · 458 g |
| 言語 | 英語 |
| 編集者 | Dunkel, W. |
| 編集者 | Kleemann, F. |
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