Ellen Ward

World-class Telecommunications Service D Ellen Ward

Taking an inside look at the underlying processes behind telecommunications service development, this text shows the reader how to build a successful service within an organization, and better organize and manage the service delivery effort. Written by a seasoned telecommunications expert with 20 years of professional experience, this text identifies and describes the two critical phases of telecommunications product development - the product and service delivery levels - and shows how they work together to form a communications service.