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Raving Fans Ken Blanchard 第1 版
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Raving Fans
Ken Blanchard
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
138 pages
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 1993年5月19日 |
| 発売日 | 1996 |
| ISBN13 | 9780688123161 |
| 出版社 | John Wiley and Sons Ltd |
| ページ数 | 138 |
| 寸法 | 148 × 219 × 20 mm · 281 g |
| 言語 | 英語 |
| 寄稿者 | Harvey Mackay |
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