この商品を友人に教える:
Service Management: An integrated approach Bart Van Looy 第3 版
Service Management: An integrated approach
Bart Van Looy
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
544 pages, illustrations
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2013年3月14日 |
| ISBN13 | 9780273732037 |
| 出版社 | Pearson Education Limited |
| ページ数 | 544 |
| 寸法 | 190 × 246 × 28 mm · 872 g |
| 言語 | 英語 |
