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The Service Providers D. Yagil
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発送予定日 年9月22日 - 年10月8日
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The Service Providers
D. Yagil
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
248 pages, 6 black & white tables, 8 figures
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 2008年4月17日 |
| ISBN13 | 9780230514973 |
| 出版社 | Palgrave Macmillan |
| ページ数 | 236 |
| 寸法 | 140 × 216 × 18 mm · 408 g |
| 言語 | 英語 |
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