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Building and Running a World Class It Help Desk Robert J. Wooten
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発送予定日 年9月29日 - 年10月15日
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Building and Running a World Class It Help Desk
Robert J. Wooten
This guide contains the complete approach to building, maintaining and improving an IT help desk. It includes real life examples of successs and failures, details tips, techniques and tools to ensure the help desk's efficency and details a methodology for continous improvement.
604 pages, 1, black & white illustrations
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2001年4月26日 |
| ISBN13 | 9780072132373 |
| 出版社 | McGraw-Hill Education - Europe |
| ページ数 | 604 |
| 寸法 | 233 × 192 × 32 mm · 1,02 kg |
| 言語 | 英語 |
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