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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers Reza Soudagar Ed edition
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発送予定日 年11月25日 - 年12月11日
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.
320 pages, ill
| メディア | 書籍 Hardcover Book (ハードカバー付きの本) |
| リリース済み | 2011年12月16日 |
| ISBN13 | 9780071786973 |
| 出版社 | McGraw-Hill Education - Europe |
| ページ数 | 320 |
| 寸法 | 163 × 234 × 26 mm · 616 g |
| 言語 | 英語 |
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