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Perfect Phrases for Customer Service, Second Edition Robert Bacal 第2 版
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発送予定日 年8月18日 - 年9月3日
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2011年1月16日 |
| ISBN13 | 9780071745062 |
| 出版社 | McGraw-Hill Education - Europe |
| ページ数 | 256 |
| 寸法 | 132 × 203 × 16 mm · 236 g |
| 言語 | 英語 |
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