この商品を友人に教える:
Customer Service Skills for Success Robert W. Lucas 5 Rev edition
Customer Service Skills for Success
Robert W. Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
320 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2011年2月1日 |
| ISBN13 | 9780071315920 |
| 出版社 | McGraw-Hill Education - Europe |
| ページ数 | 320 |
| 寸法 | 203 × 254 × 15 mm · 734 g |
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