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Customer Service Skills for Success Robert Lucas 第4 版
Customer Service Skills for Success
Robert Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress.
544 pages, Illustrations
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2009年3月16日 |
| ISBN13 | 9780071277501 |
| 出版社 | McGraw-Hill Education - Europe |
| ページ数 | 544 |
| 寸法 | 202 × 255 × 12 mm · 571 g |
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