この商品を友人に教える:
Customer Service Skills for Success Robert W. Lucas 4 Rev edition
Customer Service Skills for Success
Robert W. Lucas
Features how-to topics for the customer service professionals. This book covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It places emphasis to dealing with customer service problems and how to handle conflicts and stress.
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2009年3月1日 |
| ISBN13 | 9780071220361 |
| 出版社 | McGraw-Hill Education - Europe |
| 寸法 | 203 × 254 × 12 mm · 571 g |
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