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When Customers Think We Don't Care Richard Buchanan 第3 版
When Customers Think We Don't Care
Richard Buchanan
Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.
376 pages
| メディア | 書籍 Paperback Book (ソフトカバーで背表紙を接着した本) |
| リリース済み | 2008年5月29日 |
| ISBN13 | 9780070138636 |
| 出版社 | McGraw-Hill Education |
| ページ数 | 376 |
| 寸法 | 158 × 210 × 19 mm · 466 g |
